The authors present a model based on Marshall Rosenberg's Non-violent Communication, one that is neither authoritarian nor permissive, but based naturally on the recognition of legitimate needs.
Compassionate communication requires that we 1) observe without evaluating, 2) express how we are feeling based on needs, desires or expectations being (or not being) met, 3) acknowledge how we have chosen to receive others' comments or actions, and 4) request how others might help us fulfill our needs, desires or expectations.
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